Privacy policy
Last updated: April 28, 2024
This Privacy Policy describes how Big Lake Candy Company (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from biglakecandy.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect—and have collected over the past 12 months—personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services (e.g., web hosting, ecommerce platform, email/SMS providers).
- Payment processors (e.g., Stripe) who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we—or third parties we work with—may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to register an account, you are responsible for keeping your account credentials safe. If you believe your account has been compromised, please contact us immediately.
- Communicating with You. We use your personal information to provide you with customer support and improve our Services.
Cookies
We use Cookies to power core Site features (like keeping your cart), remember your preferences, and run analytics to understand usage and improve performance. Most browsers accept Cookies by default, but you can set your browser to remove or reject Cookies. Disabling Cookies may affect how the Site functions.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you; such partners will use your information in accordance with their own privacy notices.
- When you direct us to share information (for example, to a carrier to ship your order) or when you use social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction (e.g., merger or bankruptcy), to comply with legal obligations (including responding to lawful requests), to enforce our terms, and to protect the Services and our rights or those of others.
In the past 12 months we have disclosed the following categories of personal information to the types of recipients listed above:
- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information and customer support information
- Internet or other similar network activity, such as Usage Data
We do not sell or share your personal information for cross-context behavioral advertising as those terms may be defined under applicable privacy laws.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, please review their privacy and security policies and other terms. We are not responsible for the privacy or security of such sites.
Children’s Data
The Services are not intended for children under 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe a child provided us personal information, contact us to request deletion.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure while in transit. Please avoid using unsecure channels to send sensitive information.
We retain personal information for as long as necessary to provide the Services and for other legitimate purposes such as complying with legal obligations, resolving disputes, and enforcing agreements.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information: access/know; delete; correct; portability; restrict or object to processing; withdraw consent (where applicable). To exercise rights, contact us using the details below. We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside the country you live in, including the United States. Where required, we use appropriate safeguards for such transfers.
Contact
If you have questions about our privacy practices or this Privacy Policy—or if you would like to exercise your privacy rights—please contact us:
Big Lake Candy Company
5632 Hillsboro Road, Davisburg, MI 48350, United States
Phone: 248-783-6803
Email: biglakecandy@gmail.com